FAQ

We’re here  for you.

Got a question?
We’ve got answers! If you’d like to speak to us directly, you can call us on +31 (0)6 1418 8453 between 10 a.m. and 6 p.m on workdays. You can also get in touch with us by sending an email to [email protected] Please make sure to include your name and email address and, if you’re enquiring about an order, include your order number too. We’ll get back to you as quickly as possible.

Please note that Galerietje is an online business only.
Postal address:
Jacob van Lennepkade 135-3
1054 ZK Amsterdam
Nederland

T: +31 (0)6 1418 8453
E: [email protected]

Question What is a fine art print (giclée)?
Answer

The term fine art print (or giclée) is commonly used among artists. It refers to a highly detailed print that is made using original inks on heavy, high-quality paper. This gives it an extra-long lifespan.

Question Which type of paper does Galerietje use?
Answer

The type of paper chosen for each fine art print is listed in the specifications. Hahnemühle Rag Bright White 310 grams is often selected because it’s perfect for printing detailed illustrations from children’s books.

Question Which type of ink does Galerietje use?
Answer

For an extra-long lifespan, Galerietje uses original Epson UltraChrome HDR inks in eleven different colours. Prints are made with a minimal DPI of 1440, giving results that are similar in quality to that of the original.

Question Which type of printer does Galerietje use?
Answer

Galerietje uses an advanced, large format printer by Epson that has the largest colour spectrum available.

Question Is the print exactly the same as the one in the children’s book?
Answer

Due to page dimensions, children’s books often have to make concessions when it comes to illustrations. Often, they’re made smaller or cropped. Galerietje always prints the original illustration in the correct size. This way, you can enjoy every detail.

Question How can the colours in a print be more vivid than they are in the children’s books they’re taken from?
Answer

Children’s books are produced using ‘standard’ printing techniques. Galerietje uses superior paper and a printer with a bigger colour range. This is why the colours in our prints are brighter and why they look even better than they do in the books.

Question Can I order a print without a frame
Answer

It is possible, but bear in mind that without a frame the print can be easily damaged. It’s important to frame the print as soon as possible. When framing the print, ensure it does not touch the glass. To prevent damage, always use a mount or a frame with a recess.

Question What’s the best way to frame a print myself?
Answer

Use acid-free paper for the mount as well as any backing materials.
Tip: sticking the print to the mount using two pieces of special acid-free sticky tape in the top corners will prevent it from slipping.
If you decide to take the print to a professional framer, make sure they know how delicate the print is.

Question How do I take care of my print?
Answer

Every print is colourfast and made to enjoy for many years to come. It’s best, however, to hang your print in a place where it will not be directly exposed to bright sunlight. Frames can be dusted with a soft cloth, but do not use any cleaning fluids.

Question Is it possible to order a fine art print in a size that is not mentioned on your website?
Answer

Please get in touch with us by phone: 0031 (0) 6 141 88453 or email: [email protected]

Question What are the possible payment methods?
Answer

You can pay with Ideal or 50% pre-payment per bank. Then we will arrange the shipment and you will receive an invoice for the remaining 50% upon delivery.

Question Returns and exchanges.
Answer

Please notify us of your intention to return a print before you send it back, e-mail: [email protected]

Prints can be returned, provided they are in original condition, within 14 days of receiving them. Please ensure that any returns are adequately packaged and note that the return costs will be at your own expense. As soon as we’ve received your return, its condition will be assessed and, assuming it’s in original condition, you’ll receive your refund within 14 days.